To get you started validating and testing your solution, we have put together a few exsamples on how to write a good question.
A. Simple Click Test - Visualize where users click
Task: "Where would you click to log in to your profile?"
Question: How easy was it to find?
Type: Rating
B. App Onboarding Test - Optimize your introduction
Task: You have heard about a new app for your business area and you have just downloaded it from the app store. Now try to go through the introduction screens.
Question: What would you expect to be able to do in this app?
Type: Free response
C. Navigation Test - Evaluate how users use your menus
Task: Imagine you are shopping for a new your product .. Try to find that product via the website’s menu
Question: Please choose the statements you agree with
Type: Multiple Choice + Let the tester add a comment in addition
-The naming of the categories is easy to understand
-It is easy to get an overview of all the categories
-The menus are easy to interact with
D. Purchase Flow Test – Find barriers in your checkout
Task: Imagine you are shopping online and you have already added a few products to the website’s basket. Try to complete that purchase
Question: Did you have any difficulties in completing the purchase? (Please specify here if so)
Type: Free response
E. Sign Up Flow Test – Evaluate how easy your sign up is
Task: "Try to sign up for at newsletter on this website"
Question: How easy was it to sign up?
Type: Rating
F. Support Test - Evaluate how users value your options
Task: "Where would you go to get in contact with support?
Question: Please choose the statements you agree with
Type: Multiple Choice + Let the tester add a comment in addition
-It is easy to overview the support options
-There’s a support option that suits my taste
-I feel that this company is eager to help me
G. Customer Experience Benchmark - Ask the ultimate question with Net Promoter Score
Task: Imagine you are shopping for a new your product ... Try to buy that product on this website
Question: How likely is it that you would recommend your brand to a friend or colleague?
Type: NPS
